Subject to Change
Posted: March 9th, 2008 | Author: admin | Filed under: Ideas & points of view | No Comments »STOP DESIGNING “PRODUCTS”
“The true success of experience design isn’t how well it works when everything is operating as planned, but how well it works when things start going wrong.” Products are simply interfaces to every service a firm provides.
Cited in:
http://darmano.typepad.com/logic_emotion/2008/02/while-i-still-h.html
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